Operations Solution Architect
2024-01-26
Full Time
Description
About The TeamPwC's Execution Managed Services (EMS) - Solutions Lab designs client operation solutions, responding to client's needs whether sole sourced or part of a formal, competitive procurement process. The team focuses on building client solutions that deliver robust operational capability for large scale, complex, often regulatory, managed services, often with a service transformation element to improve operational efficiencies and greater customer experience.
Who Are We Looking For
We need people who can design and write outsourced managed services and products within bids response. You will have hands on experience of the below;
Proven experience of designing and writing outsourced products/managed services
Including operating model design
Experience in bid teams cross sector such as Finance, Government, Energy and Pharma industries, working on bids and proposals
An understanding of cost modeling, pricing and commercials
Experience of working with offshore delivery teams
Previous project management and transformation of operations
About The Role
As a Senior Manager in the Execution Managed Services (EMS) business, you'll work as part of our solutioning team to design managed services products and solutions for our clients as part of client bids, and developing new offerings in the market. When won, you may be responsible for building the client service and the safe transfer to our delivery BAU teams. Your role will be varied and challenging, providing you with an opportunity to work on a variety of clients and services across a number of different sectors.
Key Responsibilities
Working with the client relationship lead to clearly define the client and proposition requirements for outsourced managed services opportunities
Taking overall responsibility for coordinating the different components of the solution design for the managed service
Leading the design of the operating model and business architecture for the solution
Liaising with an established technology team to give that team the information that they need to design technology architecture to support the operating model, and ensuring that this is fit for purpose
Liaising with an established commercial team to give that team the information needed to develop cost models and commercial options
Liaising with established delivery capability to give that team the information needed to design a mobilisation and scale up plan for the service, and ensuring that this is fit for purpose
Liaising with an established offshore team to determine if it is appropriate to include any offshore capability as part of the service
Documenting the design and incorporating into client proposals or bid responses where appropriate
Reporting back status and issues to the team lead and client engagement lead to keep them informed at all times. Escalate critical issues as appropriate for resolution.
Working collaboratively with different parts of the ecosystem including the client team, or technology team, or commercial team, our delivery capability teams, our offshore team under project management office
Working closely with the operations delivery team through the set up phase and until operations are stabilised.
Takes responsibility for delivering a successful outcome for Operate and the firm on the proposal or new proposition.